FAQs

Answer’s to ASI’s Most Frequently Asked Questions

Preventative Maintenance and Parts

Q: Do you have Preventative Maintenance Schedule or Kits for my Equipment?
A: Yes, we have number of kits developed for various functions of the delivery system and required intervals. Please see our PM Kit Flyer (here) to select ones for your system.

Q: Do I purchase parts directly from you or my service provider?
A: We provide our parts both directly to our customers and through designated service partners.  Our serv ice partners may contact us about setting up an account so they can provide parts for you. For government buyers, we recommend using our ECAT contract.  Contact our government purchasing specialist form more information if needed.

Q: Can I get parts for older units or for a used one I purchased?
A: Yes we carry many common parts for older units.  However after ten years of life, some parts may not be available due to obsolescence.

Service

Q: Do I need to send the cart back to you to get service?
A: No all service should be able to be performed at your location. Please consult our Technician Locator for a listing of service in your area.  If you have your own, they may contact us with questions and information. If you would like some assistance from us, please complete a Service Request Form for electronic and phone support.

Q: Can I get phone assistance with troubleshooting a problem I am having?
A: Yes… However we recommend contacting one of our service partners in your area to assist you. Locate them by using our Technician Locator

Q: I purchased a used cart and I need help fixing it?
A: We provide assistance for original owners only. Since the original owner may have altered or removed items, we cannot assist with trying to repair it or help you identify what has changed. Please consult our technical information or order parts that you may need.

Q: How Do I locate the serial number for my delivery system?
A: The serial number is a silver sticker. For cart delivery systems is located on the lower back of the unit. For arm mounted units it will be located under the delivery system.

Shipping Address, RMAs and Returns

Q: Where do I ship items to ASI?
A: Our address is
ASI Dental Support
8811 American Way, Unit 130
Englewood, CO  80112

Q: Do I need an RMA to send items?
A: Yes it is important to be able to track and identify items sent to us. Please complete and RMA Request Form and we will email back an RMA# to use.

Q: Can I return items for credit?
A: If you have an unopened/unused part you may return to us. A 15% restocking fee will be applied and freight costs are non refundable.

Q: What is the warranty on parts?
A: Our standard warranty on parts that are non consumable and soft goods is six months. Soft goods such as filters, tubing, gaskets, O-rings, bulbs, etc. are not covered under warranty due to damage that can occur by handling or improper installation.

Troubleshooting

Q: Do you have information on line that can help me troubleshoot an issue I am having?
A: Yes under the Technical Support section of our website you can find the troubleshooting help to guide you.

INSTRUMENT REPAIRS
Q: Do you have information available on where I can send an instrument to be repaired and how I go about it?
A: Yes we have information sheets for the common brands of instruments and whether you can send directly to them or if you need to send to ASI first to arrange the repair.

  • Serial Number

    The serial number is a silver sticker. For cart delivery systems is located on the lower back of the unit. For arm mounted units it will be located under the delivery system.

  • Our address is

    ASI Dental Support
    8811 American Way, Unit 130
    Englewood, CO 80112